JAPM Projects

ITSM and Service Desks

In a world where customer service, and the management of the customer experience through SLA and asset control are key, we have extensive experience in the deployment, implementation and migration of ITSM systems including the market leading products BMC ITSM and HP Service Manager. In addition to this we have designed and created service desks and associated incident, problem and change processes. This has included the recruitment of staff in environments which are both multilingual and English only spoken.

We understand the impact that the deployment of a new service management toolset can have on a company and by working with your in-house teams can support and guide you through what can be a complex and trying time.

Likewise change management, and the control of assets are critical in today’s budget conscious world, and by careful design and management of process this can be optimised, streamlined and simplified to enable cost savings through the better utilisation of resources and equipment.

Compliance to ITIL® and its common-sense approach through a clear process structure is rapidly becoming a global requirement, and we have both the experience and training to support the technical aspects of a move to this standardisation.

 

 

 

 

 

 

 

 

 

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Every attempt has been made to ensure the accuracy of the information on this page, however it is intended as a general guide only and must not be taken as binding. J A P M (Projects) Limited reserves the right to alter details in this site at anytime without prior notice. Reg No: 7606917 (England) VAT No: 113 7631 36